Become A Volunteer

Volunteer at Puentes de Salud

Build relationships. Deepen understanding. Advance health equity.

Puentes de Salud engages over 500 active student and faculty volunteers from eleven colleges and universities across the Philadelphia region. Our interdisciplinary volunteer network includes individuals from medicine, nursing, public health, law, education, and the visual arts, each contributing to our mission of supporting the health and wellness of Philadelphia’s Latine immigrant community.

Volunteers gain firsthand experience in community-based care through supervised roles across our programs. All opportunities require an application process.

Questions? Contact us at volunteer@puentesdesalud.org

Please Note

To ensure high-quality service and meaningful engagement, we are not able to accept:

Visiting or walk-in volunteers

High school students (non-clinic related)

Student research proposals

Volunteers seeking short-term class projects or papers

Student Clinic Opportunities

Open to undergraduate, post-bacc, graduate, medical, and professional students.

Positions are limited and highly competitive. Early application is strongly encouraged.

Priority is given to applicants who have previously volunteered with Puentes and meet required qualifications.

Missed the deadline? Email the volunteer coordinators: volunteer@puentesdesalud.org.

Professional Volunteers

f you are a licensed Physician or Physician Assistant, please email Dr. Daphne Owen: daphne.owen@puentesdesalud.org.
If you are a licensed Nurse, Medical Assistant, or Phlebotomist, please email Annette Silva: annette.silva@puentesdesalud.org
If you are a licensed Nurse Practitioner, please email Sharon Katzenbach: sharon.katzenbach@puentesdesalud.org
If you are a licensed Women’s Health Nurse Practitioner or Certified Nurse-Midwife, please email Dacey Stratton: dacey.stratton@puentesdesalud.org
If you are a licensed Social Worker interested in Medical Case Management, please email Pablo Abrante: pablo.abrante@puentesdesalud.org
If you are a professional in a related field and would like to volunteer, please email
volunteer@puentesdesalud.org

Note: All providers must hold an active license in the state of Pennsylvania and must also have malpractice insurance that covers their volunteer activities.

Clinic Volunteer Positions:

Supports clinic operations by creating and organizing patient charts, documenting vital signs and visit information, and ensuring patient records are complete and accurate. Volunteers assist with patient flow throughout the clinic and provide administrative support to clinic leadership and staff as needed to facilitate efficient clinic operations and high-quality patient care. May be asked to fill in for Clinical I – Intake/Vitals as needed.

Eligibility: Available to undergraduate, graduate, or gap-year students. Must have Professional Spanish proficiency.

Responsible for obtaining patient intake information, including the chief concern for the visit, and measuring vital signs such as height, weight, blood pressure, pulse, oxygen saturation, and temperature as indicated. Volunteers identify and promptly communicate abnormal or concerning findings to the appropriate clinical staff. Additional responsibilities include processing visit payments, issuing receipts and change, and maintaining accurate payment records in an Excel spreadsheet.

Eligibility: Only available to medical students (MD/DO). Must have Professional Spanish proficiency.

Provides Spanish-English medical interpretation during patient encounters to facilitate effective communication between patients and healthcare providers. Requires advanced medical Spanish proficiency and professionalism in a clinical setting. Interpreters gain exposure to a wide range of specialties, including internal medicine and its subspecialties, family medicine, pediatrics, obstetrics and gynecology, psychiatry, neurology, and other fields, while supporting
patient-centered care.

Eligibility: Available to undergraduate, graduate, or gap-year students. Must have advanced MEDICAL Spanish proficiency.

Provides third- and fourth-year medical students with the opportunity to participate in direct patient care under the supervision of a physician preceptor. Volunteers conduct patient interviews, obtain relevant medical histories, develop assessments and management plans, and present their findings to the supervising provider.

Eligibility: Third- and fourth-year medical (MD/DO) students who speak Spanish fluently and have completed their 3rd-year Internal Medicine clerkship

Supports Puentes de Salud’s Food Pharmacy program, which addresses food insecurity by providing culturally appropriate food to members of the Latine community. Volunteers screen patients for food insecurity using standardized assessment questions, assist clients in selecting food items, collect and document client information, and help track inventory and program utilization. Volunteers also connect clients with additional community resources as appropriate. This role requires strong Spanish language proficiency, excellent interpersonal and communication skills, attention to detail, and a compassionate, respectful approach to serving individuals and families experiencing food insecurity.

Eligibility: Available to Junior and Senior undergraduate, graduate, or gap-year students. Volunteers do not need medical training or experience. Must have advanced Spanish proficiency.

For specific questions, please contact susana.rodriguez@puentesdesalud.org

Help improve health literacy and empower patients through education. Health Education Volunteers deliver brief, interactive presentations in Spanish to patients in the waiting room on topics such as nutrition, vaccines, chronic disease prevention, and women’s health. Using physician-approved slide decks, volunteers present 15–20 minute sessions that make important health information accessible and easy to understand.

This flexible role offers a meaningful opportunity to promote public health, support preventive care, and directly impact the well-being of our Spanish-speaking community. Volunteers may also assist with updating existing educational materials and developing new presentations.

Eligibility: Available to undergraduate, graduate, or gap-year students. Advanced Spanish proficiency, commit to 1 presentation per month.

For specific questions, please contact charlas@puentesdesalud.org

Serve as patient navigators for patients with complex medical needs that cannot be fully addressed in the clinic. Volunteers assist patients with applications for emergency health insurance, facilitate referrals and appointments with Philadelphia Health Centers and specialty providers, including the Center for Surgical Health, and maintain communication with patients to ensure continuity of care.

Responsibilities include identifying barriers to care for Spanish-speaking patients with complex medical needs, conducting regular follow-up with patients by phone or in person, and helping patients navigate their medical conditions and treatment plans. Volunteers participate in bi-weekly meetings to review patient cases, discuss complex care initiatives, and communicate concerns to the Complex Care Coordinators and volunteer providers.

Eligibility: Available to undergraduate, graduate, or gap-year students. Advanced Spanish proficiency. Available 5-10 hours a week. Flexibility is required; most work will be done remotely over the phone, but volunteers will need to accommodate patients’ schedules and occasionally come to the clinic for in-person needs.

For specific questions, please contact complexcareteam@puentesdesalud.org

Student Coordinators

Puentes de Salud has a robust leadership team for student volunteers who have continuously demonstrated commitment and dedication to the Puentes de Salud community. Student coordinators help oversee and run key programs and play a vital role in daily operations.

Eligibility
Application

List of Positions

  • Eligibility: health professional students
  • Oversee all graduate student coordinators and provide support and guidance as needed
  • Organize and run monthly meetings with coordinators and the Director of Medical Education
  • Recruit, select, and train new coordinators annually
  • Work closely with the Director of Medical Education to ensure programs are running smoothly, trouble-shoot as needed, and determine the direction for future programs
  • Attend Friday morning clinic meetings with clinic staff when possible
  • Eligibility: health professional students
  • Ensure that enough volunteers and providers staff the clinic during shifts by monitoring PuentesApp and reaching out to volunteers to fill open spots
  • Work closely with Nurse Liaison and Senior Clinic Administrator to identify special needs and appointments at the clinic
  • Responsible for communication between directors of clinic and the clinic volunteers
  • Manage clinic coordinator email account and email listservs for providers, clinical volunteers, and admin/flow volunteers
  • Attend volunteer training sessions and monthly coordinator meetings
  • Eligibility: any level of education, age 18+
  • Support the Development Director, as needed, in
    • Coordinating communications‑related tasks and ensuring timely follow‑through on assigned projects
    • Assisting with donor and volunteer engagement and acknowledgement letters, including updating donor records and lists in Bloomerang CRM
    • Adapting the content of the annual report in Canva
    • Drafting communications materials as requested
  • Attend monthly coordinator meetings
  • Eligibility: any level of education, age 18+
  • Create and manage Puentes newsletter and annual report
  • Organize community outreach events for the clinic, volunteers, and community members including but not limited to: social events, fundraisers, health fairs, education events, etc.
  • Organize volunteer engagement and internal social events
  • Publicize Puentes events in community groups and on relevant message boards and pages
  • Liaise with community leaders to conduct outreach. Engage in fact-checking and information gathering with community partners or city organizations before distributing information
  • Manage all-staff google group and assist with all-staff messaging
  • Attend monthly coordinator meetings
  • Eligibility: health professional students
  • Assist in development of case management program for complex case patients identified by Puentes providers who require specialized care at outside institutions
  • Supervise a cohort of volunteers in provision of individual outreach and follow-up care projects
  • Work in direct partnership with Puentes’ Clinical Nurse Liaison and Director of Medical Education to identify needs for the patient population requiring specialized care
  • Attend monthly coordinator meetings
  • *Please note: This program is currently in the process of being revitalized after being on pause due to COVID-19 restrictions. This role will be fluid and may involve more planning and organization than implementation at this time
  • Eligibility: any level of education, age 18+
  • Support the Education team in weekly program operation. This may include tasks such as reviewing COVID-19 test result submissions, attendance tracking, and data entry.
  • Support Education team in onboarding new and returning program volunteers. This includes tracking new volunteers’ progress through the registration steps, checking volunteer clearances. and other documents in Puentesapp, and answering volunteers’ emails and related questions
  • Work closely with the Education team to identify additional program needs.
  • Advance other projects, such as research, donation tracking, new volunteer recruitment, etc. as needed.
  • Attend monthly coordinator meetings
  • Eligibility: health professional students
  • Hold responsibility for recruiting and selecting new student volunteers
  • Hold orientation and training sessions for new volunteers each cycle (three times a year)
  • Respond to emails from interested volunteers informing them of volunteer opportunities
  • Communicate with organizations, community members, and other schools
  • Curate PuentesApp website and ensure volunteer registration and appropriate documentation is up to date for all volunteers
  • Assist various departments, including Education, Wellness, and Clinic to recruit volunteers for events throughout the year
  • Attend monthly coordinator meetings
  • Eligibility: any level of education, age 18+
  • Develop digital and in-person promotional campaigns responding to relevant community issues (such as nutrition, mental health, etc.) in collaboration with the Wellness and Promotora teams. This is an opportunity to be creative and think about the most pressing topics, and what formats will best inform and engage the community.
  • Support Wellness team in managing and onboarding new and returning Food Pharmacy volunteers. This includes making sure there is at least one volunteer per shift both Monday and Wednesday evening via PuentesApp, or if you are unable to recruit a volunteer, you will contact the Promotora Rosalinda to let her know no volunteers will be attending.
  • Work closely with Wellness Director to identify specific program needs
  • Advance other projects, such as research, donation tracking, etc. as needed
  • Attend monthly coordinator meetings

Additional Volunteer Opportunities

We offer several volunteer positions across our education programs. Further details on each role can be found in the application when positions are available. Please check our Facebook or Instagram pages (link) for updates on active education volunteer roles. We generally recruit new education volunteers in August/September, January, and late spring.

Eligibility: Individuals who are committed to growing as educators. Demonstrated experience working with young people in informal and/or formal settings. Spanish language fluency is useful but not required for most roles.

Schedule: Schedules vary by program, but hours generally take place in the after-school time frame from 3-6pm on weekday afternoons, in person and/or on Zoom.

For further questions regarding education volunteer or partnership opportunities, please reach out to Itzxul Moreno, our Director of Education, Strategy, and Learning, at itzxul.moreno@puentesdesalud.org

Puentes Hacia el Futuro (Grados 4-8) – Jessica Castellón, jessica.castellon@puentesdesalud.org
Lanzando Líderes (Grados 9-12) – Lucía Navarro, lucia.navarro@puentesdesalud.org

Every month, Puentes de Salud’s Satellite Distribution Program partners with community-based organizations across South Philadelphia, Southwest Philadelphia, Upper Darby, and North Philadelphia to bring culturally appropriate food directly into neighborhoods where families live. This model expands access beyond our onsite Food Pharmacy by reaching households that may face barriers to traveling to our Wellness Center. Occasionally, we rely on volunteer drivers to support direct, home-based deliveries for community members with additional access or safety needs. If you are interested in being contacted when these opportunities arise, please reach out to Sofia Paredes at 484-202-0682.

Eligibility: This role is open to any adult who has access to a reliable vehicle, as well as current registration and insurance. Volunteers should be comfortable driving in the Philadelphia area and surrounding neighborhoods, and have a strong sense of responsibility, punctuality, and respect for client privacy.

Schedule: There is no set volunteer schedule for this role. Opportunities arise on an as-needed basis, typically on weekends in the late morning or early afternoon. Volunteers who express interest will be contacted when support is needed and can opt in based on their availability.